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Effective date: June 1, 2026
These Terms govern your use of loarana.com and any purchase you make from LOARANA LLC (“LOARANA,” “we,” “us,” “our”). By using the site or placing an order, you agree to them.
Please read Section 14. It requires most disputes to go to individual arbitration rather than court, and waives your right to participate in a class action. You may opt out within 30 days.
1. Who can order
You must be at least 18 and able to form a binding contract. We ship to the United States and Canada only.
2. Products and pricing
Our products are food. Descriptions, weights, and images are as accurate as we can make them, but natural products vary in size, colour, and appearance between harvests and even between boxes.
Prices are in US dollars unless a different currency is shown for your region. We may change prices at any time, but never after you have placed an order. We may correct pricing errors, limit quantities, or refuse or cancel any order — including after it is placed. If we cancel a paid order, you get a full refund.
3. Pre-orders
Some items are sold on pre-order before stock arrives.
• The estimated shipping window is stated on the product page and in your order confirmation
• We charge your payment method when you place the order, not when it ships
• If we cannot ship within the stated window, we will email you a revised date and you may cancel for a full refund. You do not need to give a reason
• If you do not respond to a delay notice, we will treat that as a cancellation and refund you in full
• We will never hold your money indefinitely against an order we cannot fulfil
4. Orders and payment
Placing an order is an offer to buy. We accept it when we send a confirmation email. Payment is taken at that point. If your payment is declined or reversed, we may cancel the order.
You are responsible for the accuracy of your shipping address. We are not liable for orders delivered to an address you entered incorrectly.
5. Shipping, delivery, and risk
Shipping options, costs, and estimated transit times are on our Shipping Policy page and shown at checkout. Estimates are not guarantees, and we are not responsible for carrier delays, weather, or customs processing.
Risk of loss passes to you when the carrier takes possession. That said, we stand behind what arrives — see Section 6.
Canadian orders may be subject to duties and taxes. Where these are calculated at checkout, the amount shown is an estimate.
6. Returns, damage, and refunds
Because we sell food, we cannot accept returns of delivered product. This is a food-safety requirement, not a customer-service position.
If your order arrives damaged, melted, spoiled, or wrong, email Hello@loarana.com within 7 days of delivery with a photo. We will replace it or refund you in full. We will not ask you to send it back.
Full details are on our Refund Policy page.
7. Food safety, allergens, and your responsibility
Our products contain pits. Eat with care and supervise children.
Our dates are packed in a facility that handles only dates and contain none of the major food allergens. If you have a food allergy or a medical condition, read the packaging and consult your doctor.
Storage: keep frozen until ready to enjoy; refrigerate after opening. We are not responsible for product quality where storage instructions were not followed.
We make no health or medical claims. Nothing on our site is medical or nutritional advice, and our products are not intended to diagnose, treat, cure, or prevent any disease.
8. Your account
You are responsible for your account credentials and for everything done under your account. Tell us immediately if you suspect unauthorised use.
9. Acceptable use
Do not use the site to break the law, infringe anyone’s rights, transmit malware, scrape or harvest data, interfere with the site’s operation, buy for resale without our written agreement, or impersonate anyone.
10. Intellectual property
Everything on this site the LOARANA name and marks, logos, packaging design, photography, text, and layout belongs to LOARANA LLC or our licensors and is protected by intellectual property law. You may not copy, reproduce, or use it commercially without our written permission. LOARANA™ is a trademark of LOARANA LLC.
If you post a review, photo, or comment, you grant us a non-exclusive, worldwide, royalty-free licence to use it in connection with our business, and you confirm it is yours to give.
11. Third-party links
We are not responsible for the content, policies, or practices of sites we link to.
12. Disclaimer of warranties
THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the site will be uninterrupted or error-free.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOARANA AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Some jurisdictions do not allow these limitations, so parts of this may not apply to you.
14. DISPUTE RESOLUTION — ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
14.1 Talk to us first. Before starting any formal proceeding, email Hello@loarana.com describing the problem and what you want. Give us 30 days to resolve it. Most things get sorted here.
14.2 Agreement to arbitrate. If we cannot resolve it, you and LOARANA agree that any dispute arising out of or relating to these Terms, the site, or any product will be resolved by binding individual arbitration, not in court and not before a jury. This includes disputes that arose before you accepted these Terms and claims that arise after your relationship with us ends.
14.3 Exceptions. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive relief in court for infringement or misuse of intellectual property.
14.4 How arbitration works. Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules. It will take place in Baltimore, Maryland, or at your election by telephone, video, or written submission, or in the county where you live. The arbitrator’s decision is final and enforceable in any court with jurisdiction.
14.5 Fees. For claims under $10,000, we will pay all AAA filing and arbitration fees unless the arbitrator finds your claim frivolous. Each party pays its own attorneys’ fees unless the law provides otherwise.
14.6 CLASS ACTION WAIVER. YOU AND LOARANA AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court, and the rest of this Section remains in force.
14.7 Coordinated filings. If 25 or more similar arbitration demands are filed by or with the assistance of the same firm or coordinated group, the parties will proceed in batches of no more than 50, with a single arbitrator per batch, and fees assessed per batch rather than per case. The parties will work with the AAA in good faith to implement this efficiently.
14.8 YOUR RIGHT TO OPT OUT. You may reject this Section by emailing Hello@loarana.com with the subject line “Arbitration Opt-Out” within 30 days of your first purchase or first acceptance of these Terms. Include your name and the email address on your order. Opting out affects nothing else your orders, pricing, and service are entirely unchanged, and we will not treat you differently for it.
14.9 Survival. This Section survives termination of these Terms and any cancellation of your account.
15. Governing law
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws principles. Subject to Section 14, the state and federal courts in Baltimore, Maryland have exclusive jurisdiction.
16. Changes
We may update these Terms. The effective date at the top will change and material updates will be posted prominently. Continued use after changes means you accept them. Changes to Section 14 do not apply retroactively to disputes we already knew about.
17. General
If any provision is unenforceable, the rest stays in effect. Our failure to enforce something is not a waiver. You may not assign these Terms; we may assign them in connection with a sale of the business. These Terms, plus our Privacy Policy, Shipping Policy, and Refund Policy, are the entire agreement between us.
18. Contact
LOARANA LLC
Baltimore, MD 21202, USA
Hello@loarana.com